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Privacy Policy

Last updated: October 24, 2022

     

    This privacy policy discloses how your personal information is collected, used and shared when you visit or make a purchase from (the “Site”). It will inform you of the following:

    What personally identifiable information is collected from you through the Site, how it is used, and with whom it may be shared.

    What choices are available to you regarding the use of your data.

    Security procedures in place to protect the misuse of your information.

    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We call this automatically collected information “Device Information.”

    We collect device information using the following technologies:
    “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. “Log files” track actions that occur on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you navigate through the Site. “Google Analytics”, “Google Ads”, “Google Tag Manager” and “Microsoft Advertising” track user experience and performance/conversion rates. “Hotjar”, “HubSpot” and “Mouseflow” track user experience and performance/conversion rates. You can get more information about Hotjar by visiting the “About Hotjar” section of our support site. Hotjar helps its users/customers provide their end users with a better experience and service, as well as help them diagnose technical issues and analyze user trends. Most importantly, through Hotjar's services, Hotjar-enabled site features can be enhanced, making them more user-friendly, more valuable, and simpler to use for end-users. You can opt out of having Hotjar collect your information at any time when you visit a Hotjar-enabled site by visiting our opt-out page and clicking “Opt Out of Hotjar” or enabling Do Not Track (DNT) in your browser. Mouseflow is a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time spent on the site, browser, operating system, device type (desktop /tablet/phone), screen resolution, visitor. type (first time/return), referrer, anonymized IP address, location (city/country), language and similar metadata. Mouseflow does not collect any information from pages where it is not installed, and does not track or collect information outside of your web browser. If you wish to opt-out, you can do so at https://mouseflow.com/opt-out. If you would like to obtain a copy of your data, make a correction or have it deleted, please contact us first or, as a secondary option, contact Mouseflow at Privacy@mouseflow.com. For more information, see Mouseflow's privacy policy at http://mouseflow.com/privacy/. For more information about Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.

    Comments:
    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile photo is publicly visible in the context of your comment.

    Embedded content from other websites:
    Articles on this site may include embedded content (e.g. videos, images, articles, social support posts, etc.). Embedded content from other websites behaves exactly the same as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to this website.

    Who do we share your information with?
    We will not sell consumers' personal information at any time. We use a selected number of trusted external service providers for the analysis, processing and/or storage of technical data. These providers are carefully selected and meet high standards of data protection and security and we share with them only the information necessary for the services offered. In addition to Service Providers, other third parties may include:

    Internal parties -we share your personal information with companies in our group, as well as with our employees, in order to provide you with our services, including but not limited to following items.

    Service Providers: We may use third party companies and individuals to facilitate the Services or perform services related to the administration of your Site Service (maintenance, payments, hosting and management services). databases, website analysis and administration, etc.). Any third party that has access to your personal information to perform these tasks on our behalf is required to comply with this policy and may not use your personal information for any other purpose. Marketing Partners – we may share your personal information to communicate targeted advertising and promotional materials. Visitor comments may be checked through an automated spam detection service.

    Disclosures to protect ourselves or others. We may access and disclose information about you to external parties if we believe it is necessary or appropriate to comply with requests and to legal proceedings by law enforcement or national security. , enforce our policies or contracts, collect amounts owed to us, or assist in an investigation or prosecution of suspected or actual illegal activity. We cooperate with government and law enforcement officials to enforce and comply with the law.

    HOW DO WE USE YOUR PERSONAL INFORMATION?
    We are the sole owners of the information collected on the Site. We will not sell or rent this information to anyone.

    We will use your information to respond to you regarding the reason you contacted us. We will not share your information with third parties outside of our organization unless it is necessary to fulfill your request, e.g. to fulfill an order placed via the Site. Additionally, we use this order information to:

    Communicate with you;
    Evaluate our orders for potential risk or fraud; And When consistent with the preferences you have shared with us, provide you with information or advertisements relating to our products or services. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    We use the device information we collect to help us detect potential risk and fraud (in particular your IP address), and more generally to improve and optimize our site (for example, by generating analytics on the way our customers navigate). and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).

    PURCHASE INFORMATION
    We ask you for information on our order form. To purchase from us, you must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfill your orders. If we have difficulty processing an order, we will use this information to contact you. When you place an order through the Site, we will retain this information in our records unless and until you ask us to delete this information.

    SURVEYS AND COMPETITIONS
    From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you can choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact details will be used to notify winners and award prizes. The survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

    DO NOT FOLLOW THE THINGS
    Please note that we do not change our site's data collection and use practices when we see a Do Not Track signal from your browser.

    The Site may contain links to other sites. Please note that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    ALL THE DATA RETENTION
    When you place an order through the Site, we will retain your order information on file unless and until you ask us to delete this information.

    SECURITY FOR ALL THE THINGS
    We take precautions to protect your information. When you submit sensitive information through the Site, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), this information is encrypted and transmitted to us securely. You can check this by looking for a padlock icon in the address bar and looking for "https" at the beginning of the web page address.

    Although we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific task (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    NOTE TO MINORS
    We understand the importance of protecting children's privacy, especially in an online environment. Our website and services are not intended for persons under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we learn that a child under 16 has provided us with personal information, we will take steps to delete that information. If you realize that a child under 16 has provided us with personal information, please contact us at site.

    CHANGES
    We may revise or update this policy from time to time, including by materially changing the use made of the personal information described. Please review this policy periodically to ensure you are aware of the latest version. Any new privacy policy will be effective from the date it is accepted by you. By using this site, you agree and acknowledge the terms of this policy.

       

         

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